Return and refund policy
Returns:
-
Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
-
Return Window: You may return your item within 30 days of receiving it.
-
Non-returnable Items: Certain products such as digital goods (e.g., digital downloads) and items marked as "final sale" cannot be returned.
-
Return Shipping: Customers are responsible for paying the shipping costs for returning the item unless the product was defective or damaged during delivery.
How to Initiate a Return:
-
To initiate a return, please contact us at with your order number and reason for return.
-
After approval, we will provide instructions on how to send your item back.
-
Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds:
-
Processing Time: If your return is approved, we will process the refund within 7-10 business days. The refund will be applied to your original method of payment.
-
Partial Refunds: In some cases, only partial refunds may be granted, such as items that are not in their original condition or items returned after the 30-day window.
Digital Products: Digital products are non-refundable if they have been successfully delivered.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@abeleak.com.
Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check with your bank or credit card company. If the issue persists, contact us at contact@abeleak.com and we will assist you further.